Events Terms and Conditions

Payment Terms
On completion of the booking form, payment may be made by cheque, credit card or direct credit transfer. On production of a purchase order by the delegate's organisation or institution, an invoice may also be raised. Receipts will be issued within twenty-eight days after the conference. Under exceptional circumstances, payment may also be made at the conference.
Unfortunately if you are from a country outside the EU, Australia, New Zealand, Japan, Canada or the USA, we require a payment in advance by cheque or BACS/money transfer with a remittance advice. Credit cards are not accepted in these cases.
We do not accept or action emails or telephone calls asking for letters of invitation.

Substitution and Cancellation
If delegates are unable to attend, they may make a substitution at any time. If it is not possible to notify the substitution prior to the conference, this should be done immediately on arrival at the conference. If necessary, the booking may be cancelled up to twenty-one days before the conference, in writing. Refunds will be subject to an administration fee of 20 plus VAT.After this date, regrettably, we cannot make refunds on cancellations. We strongly recommend that overseas delegates take out appropriate travel insurance.

Special Diets
All catering is organised with options to fulfil the requirements of vegetarians. However, we can accommodate most dietary requirements if these are indicated to us on booking.

Special Needs
The University of Central Lancashire particularly welcomes delegates with special needs. All buildings have wheelchair access and various other special facilities. We are happy to clarify these prior to booking.

Accommodation
Accommodation is not included in the conference fee, delegates can find a list of local hotels at www.touruk.co.uk/lancs/lancs_prest.htm or contact Preston Tourist Information Centre on 01772 556618.

Quality Assured
At the end of the conference, you will be asked to complete an evaluation form.? To ensure we maintain a high quality of service, we welcome your comments and suggestions and would ask that you take the time to complete these details and return them to us.

Data Protection
The information you provide on the booking form will be held on a database to process the confirmation of your place and so that we can keep you up to date with other relevant products and services provided by the University of Central Lancashire. We do not pass your details on to any companies outside the University group for marketing purposes. Please write to the Faculty of Health, Business Development Unit, University of Central Lancashire, Preston, PR1 2HE if you wish to receive any future mailings.