CallNorthWest came into existence with the help of a £2.5million grant from the Northwest Regional Development Agency back in October 2003. The initial aim of the project was to support the call and contact centre sector in the North West. The main areas of help and support focussed around: education and training, recruitment and retention, business support and investment, market intelligence and research, networking and promotion and new development opportunities.
Our successes and achievements have centred on our regular Forums, which have allowed contact centre professionals to source information and share ideas. We have also delivered a number of specialist events on current issues including, home-working and business continuity.
Our remit has always been to help promote the sector and work with contact centres to help improve the image and raise the profile. A number of press articles, case studies, radio interviews and a TV appearance have helped dispel a few of the myths and misconceptions people have about the sector.
Research has also been key, providing up-to-date information to allow contact centre professionals to make informed decisions.
Funding lasts for 3 years, but as there are over 570 contact centres and over 131,000 people employed in the sector in the North West alone, CallNorthWest was not to fade into the background.
CallNorthWest is here to stay and is moving in to a self sustaining, not for profit model, delivering many of the services contact centres across the region have come to rely on.
The main focus of activities is now around:
• Image and Profile
• Training and Development
• Recruitment and Retention
• Business Intelligence
Featured Event
Date: 26th February 2009 Title: Elite Team Leaders II Topic: Elite Team Leaders - Day 2 with Stuart Powell, The Hughes Company
Details
Latest News
Date: 17th October 2008 Title: Press release National - North West Call and Contact Centre Awards Introduction: For National publications, a review of the winners of the 2008 North West Call and Contact Centre Awards.
