CallNorthWest came into existence with backing from the Northwest Regional Development Agency and the University of Central Lancashire back in October 2003. The aim of the project was and is to support the call and contact centre sector within the North West. The main areas of activity initially focussed around education and training, market intelligence and research with major breakthroughs being achieving in up-skilling Managers and Team Leaders across the region. This has since expanded to include a 12-month calendar of specialist events including the Annual Conference, Good Practice Networks and the CallNorthWest Annual Awards Ceremony, which is the highlight of the year, celebrating the successes within the industry. 

Our successes and achievements have centred on our regular Forums, which have allowed contact centre professionals to source information and share ideas which have turned CallNorthWest into an excellent networking organisation which highlights key issues within the industry and shares best practice. We have also delivered a number of specialist events on current issues within both the public and private sector.

CallNorthWest is a self sustaining, not for profit organisation, providing a valued service to contact centres, key government agencies and solution providers across the region, which they have come to rely on.

The main focus of activities is around:

• Regional Networking to develop, identify and share good practice
• Training and Development
• Knowledge - understanding Needs and Interests and Trends 
• Image - challenging the often negative PR about the value of contact centres and the careers they can provide

CallNorthWest is able to offer a range of University accredited contact centre management skills development programmes from foundation certificate to post graduate certificate in contact centre management.