Press Releases

Stay up to date with news from across the NorthWest

Ringing in the changes at Warrington Contact Centre
7th July 2010

NEW OWNERS HEROTSC PLAN 200 MORE JOBS FOR 600-SEAT OPERATION

THE company which took over one of Warrington's biggest contact centres this month hopes to increase the 600-strong workforce by over 30 per cent.

Manchester Businesses Get Help To Create The Right Future
19th January 2010

Greater Manchester-based SMEs are being offered a unique opportunity to Innovate With Confidence in a unique series of practical master-classes to develop a fresh perspective to apply current solutions to overcome their immediate business challenges.

Press Release For Immediate Release - 4th Annual North West Call and Contact Centre Awards
16th October 2009

The winners of the 4th Annual North West Call and Contact Centre Awards, hosted by comedian Lee Hurst, were revealed at the glittering gala dinner held on the 15th October, 2009 at the Palace Hotel, Manchester.

West Cheshire College
2nd February 2009

West Cheshire College is currently trying to source vocationally competent, qualified (NVQ) Assessors to support learners working towards Contact Centre qualifications in a variety of locations in the Cheshire and Warrington area.

Press release Lancashire - North West Call and Contact Centre Awards
17th October 2008

For Lancashire based publications a review of the winners of the 2008 North West Call and Contact Centre Awards.

Press release Cheshire - North West Call and Contact Centre Awards
17th October 2008

For Cheshire based publications a review of the winners of the 2008 North West Call and Contact Centre Awards.

Press release Greater Manchester - North West Call and Contact Centre Awards
17th October 2008

For Greater Manchester based publications a review of the winners of the 2008 North West Call and Contact Centre Awards.

Press release National - North West Call and Contact Centre Awards
17th October 2008

For National publications, a review of the winners of the 2008 North West Call and Contact Centre Awards.

International Students Mentoring Programme
15th September 2008

Could you volunteer to mentor an International student?

Jobs boost as HMRC brings Contact Centre to West Cumbria
12th September 2008

Plans to secure the future of over 50 staff at the Whitehaven tax office and bring around 350 new jobs for people living in and around West Cumbria have been announced by HM Revenue & Customs (HMRC).

Achieve excellence and high performance
1st August 2008

The Northwest is now home to the largest regional networking forum in the UK dedicated to contact centres, with high levels of participation from managers within publicly funded contact centres.

A Call For Good News Stories!
14th July 2008

As CallNorthWest continues to grow and move forward we want to take the opportunity to not only strengthen relationships with our members but to also work a lot more closely with our supporters from within the call and contact centre industry in order to tackle those bigger issues which are impacting on the image of the sector as a whole.

The Hotlist 2007
7th December 2007

Meet one of the businesses that made a real difference to the industry in 2007...

Winter Gardens Plays Host to the 2007 North West Call & Contact Centre Awards
11th October 2007

The winners of the 2007 North West Call & Contact Centre Awards were announced at the Gala Dinner and Awards Ceremony held at the Winter Gardens, Blackpool on Thursday 11th October. The awards, organised by CallNorthWest and sponsored by the Northwest Regional Development Agency, aim to highlight and reward ‘excellence’ in North West call and contact centres.

Manchester expands online services with addition of eNom, Inc.
9th July 2007

Manchester has become home to one of the world leaders in online services and domain name registration with the decision by eNom, Inc. to set up an office in the city.

Fully Funded NVQ Level 2 Training - Deadline to register
31st March 2007

By ensuring your employees have the right skills to do the best job, Train to Gain can help boost productivity and keep you ahead of the competition.

Newsletter - Spring 2007
29th March 2007

I am delighted to announce that the latest edition of Contact is now available. It is with great pride that I look back on what has been for all a year full of achievements.

Performance Management Programme Boosts Service Quality for South Ribble Council
13th March 2007

The quality of Customer Service at South Ribble Borough Council has been transformed following a comprehensive review of existing business practices and the creation of a dedicated customer contact centre.

The programme of reviewing existing processes started two years ago following a ‘good with prospects to improve’ CPA rating from the Audit Commission which led to a complete overhaul of many customer-facing processes, operations and technologies. It has also led to the creation of the South Ribble ‘Gateway’.

Call Centre Employer of the Year
27th November 2006

Over 40,000 Job seekers registered with northwestjobs.co.uk have over recent weeks been voting for their Call Centre employer of the Year.

FREE NVQ Training
12th July 2006

CallNorthWest has been informed that up to 1,000 Government funded training places are being offered free and delivered via accredited NVQ assessors – normally costing up to £1,200 per person. Programmes are available to Contact Centres Customer Service, IT and Business Administration operations.

Business Link Cheshire & Warrington fund CallNorthWest event places
15th May 2006

CallNorthWest is pleased to announce that Business Link Cheshire and Warrington have agreed to support companies participate in forthcoming CallNorthWest events through its Leadership and Management Programme.

Capita wins award for managing diversity at India Mill
13th April 2006

Capita's call centre at India Mill in Darwen has scooped the award for Diversity, Recruitment and Retention at the North West Contact Centre Project Awards.

MP Meets Contact Centre Directors at CallNorthWest Sector Summit
24th March 2006

CallNorthWest was honoured to host a visit from the Right Honourable Alan Johnson, Secretary of State for Trade and Industry on 24th March 2006.

CallNorthWest opens doors to the future
6th March 2006

CONTACT centre champion CallNorthWest will host its annual Open Week event next month to showcase the region’s talent in this thriving sector.

Companies across the Northwest, including national names such as Ticketmaster, PC World Business, LBM and Carphone Warehouse, will invite guests into their centres during the ‘Open Week – Open Doors’ event from 13-17 March.

Disaster can be averted
6th February 2006

CONTACT centre champion CallNorthWest is hosting a conference to help businesses in the industry deal with disaster.

The one-day event, entitled ‘Plan for the worst and hope for the best’, will demonstrate how contact centre managers can plan for catastrophe and keep operating effectively.

Northwest contact centres report further growth
4th January 2006

SECTOR champion CallNorthWest has announced that contact centres in the region are bucking the national trend by experiencing further growth.

The industry body, which is backed by the Northwest Regional Development Agency, has been monitoring the progress of the sector over the past twelve months.

Performance Management
Programme Boosts Service Quality for South Ribble Council
1st January 2006

The quality of Customer Service at South Ribble Borough Council has been transformed following a comprehensive review of existing business practices and the creation of a dedicated customer contact centre.

The programme of reviewing existing processes started two years ago following a ‘good with prospects to improve’ CPA rating from the Audit Commission which led to a complete overhaul of many customer-facing processes, operations and technologies. It has also led to the creation of the South Ribble ‘Gateway’.