News from CallNorthWest

Helping to create a more positive image of the contact centre sector is a critical part of CallNorthWest's agenda. 

Over the past 4 years efforts have been made with the sector and key partners to combat negative news and celebrate the success of the sector. 

A number of press articles and case studies have been published by local press, trade press and even national press.  All these articles have been positive and have been developed to help raise the profile and professionalise the sector.

CallNorthWest is always keen to hear good news, and is willing to promote positive case studies to help dispel some of the myths people have about the sector. 

For more information or if you wish to offer an article for inclusion on this website or our newsletter CONTACT, please email pressoffice@callnorthwest.org.uk

Download FREE ContactBabel Report 6th December 2011 Noble Systems, a global leader in contact centre technology has recently partnered with ContactBabel, the leading analyst firm for the contact centre industry. Each year ContactBabel produces a report 'The UK Contact Centre Decision-Makers' Guide' (9th edition - 2011) based on 200+ interviews with UK contact centres.

The Next Generation Contact Centre: Integrating web and multi-channel engagement for conversion success! 1st September 2011 .

The Inner Circle Guide to Speech Analytics - free analyst research 2nd August 2011 ContactBabel is writing a series of free, research-based guides: the definitive studies of key technologies, solutions and suppliers in the customer contact space, with a focus on their specific commercial benefits to businesses