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News from CallNorthWest

Helping to create a more positive image of the contact centre sector is a critical part of CallNorthWest's agenda. 

Over the past 4 years efforts have been made with the sector and key partners to combat negative news and celebrate the success of the sector. 

A number of press articles and case studies have been published by local press, trade press and even national press.  All these articles have been positive and have been developed to help raise the profile and professionalise the sector.

CallNorthWest is always keen to hear good news, and is willing to promote positive case studies to help dispel some of the myths people have about the sector. 

For more information or if you wish to offer an article for inclusion on this website or our newsletter CONTACT, please email pressoffice@callnorthwest.org.uk

Newsletter Bosch Communication Center

25th May 2010
Bosch Communication Center thanks their customers for 25 years of trust!

ContactBabel Annual Contact Centre Research Programme

26th April 2010
ContactBabel's annual contact centre research programme has just begun and they are looking for over 200 UK contact centres to take part and receive the full report.

Accreditation where it's due...

16th December 2009
Over the last 12 months staff at Contact Centre Trafford have been putting a huge amount of effort into 'going global'. More specifically their aim has been to achieve the Contact Centre Association's Global Standard, and in doing so join companies such as the BBC, Barclays Bank and IBM, not forgetting of course Jobcentre Plus, PDCS and HMRC. All that hard work has clearly paid off and congratulations are in order as Trafford have become the first contact centre in Shared Services to achieve this honour.

O2 Celebrate 'Best In Europe Titles'

1st October 2009
Leeds people pick up awards for customer care
Reference 084-2009

JD Williams Throws a Line for Comic Releif!

13th March 2009
Volunteers from JD Williams’ Contact Centre in Manchester City Centre are donating their services on Friday 13th March to help staff the official donation line for Red Nose Day 2009!

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