News from CallNorthWest
Helping to create a more positive image of the contact centre sector is a critical part of CallNorthWest's agenda.
Over the past 4 years efforts have been made with the sector and key partners to combat negative news and celebrate the success of the sector.
A number of press articles and case studies have been published by local press, trade press and even national press. All these articles have been positive and have been developed to help raise the profile and professionalise the sector.
CallNorthWest is always keen to hear good news, and is willing to promote positive case studies to help dispel some of the myths people have about the sector.
For more information or if you wish to offer an article for inclusion on this website or our newsletter CONTACT, please email pressoffice@callnorthwest.org.uk
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18th May 2012
For world-class training to support and sustain your business speak to the experts.
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18th May 2012
This breakfast briefing is a fast paced, high level overview specifically designed to focus on the future of contact centres in the cloud. Delegates will receive an overview of the latest software as a service and learn how it can help them achieve greater productivity. The speakers will be giving short, concise presentations on ways to improve operations, customer service and return on investment.
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30th April 2012
Greater Manchester Fire and Rescue Service (GMFRS), the UK's second largest fire service, has awarded Sinclair Voicenet a major contract to supply and install a new voice recording solution. Under the terms of the contract, which was awarded in March 2012 following a competitive tender process, Sinclair Voicenet has installed a NICE Recording eXpress system at the emergency control room located within GMFRS's headquarters at Swinton.
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17th April 2012
Sinclair Voicenet, the UK's longest established provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions, has launched a new website. The site has been redesigned to reflect the company’s leading position in the industry, providing an extensive resource where contact centre, trading floor, public safety and SMB customers can quickly and easily find the information they need.
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10th April 2012
The Youth Contract is a package of support worth almost 1 billion to help young unemployed people
to prepare for work and find a job. Over three years from April 2012 the Youth Contract will provide nearly half a million new opportunities for young people and will enhance the get Britain working measures with an increased focus on young people. We aim to build on the fantastic support many employers have already offered.
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27th March 2012
Sinclair Voicenet, the UK's only NICE Certified Consultancy Partner, has launched an innovative new consultancy service tailored to meet the needs of smaller contact centres from 4-200 channels. Delivered by accredited consultants with extensive experience in diverse market sectors, it will enable organisations to optimise new or existing installations of interaction recording and quality management solutions to meet business requirements, reduce costs and deliver an improved customer service.
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6th December 2011
Noble Systems, a global leader in contact centre technology has recently partnered with ContactBabel, the leading analyst firm for the contact centre industry. Each year ContactBabel produces a report 'The UK Contact Centre Decision-Makers' Guide' (9th edition - 2011) based on 200+ interviews with UK contact centres.
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2nd August 2011
ContactBabel is writing a series of free, research-based guides: the definitive studies of key technologies, solutions and suppliers in the customer contact space, with a focus on their specific commercial benefits to businesses
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