Case Studies

The following case studies will provide you with examples of where CallNorthWest has helped local organisations. If you feel you could provide a valuable case study please contact pressoffice@callnorthwest.org.uk

Education pays off

Louise Short, BBC Contract Manager,
Revenues Management Services Ltd

A Preston businesswoman is set to scale the career ladder even faster after completing a diploma which was developed by the University of Central Lancashire and supported by CallNorthWest.

A wise move for Homeserve

Homeserve Claims Management is now the UK's leading Insured Domestic Emergency home assistance company.

Noble Systems Help Double Turnover!

1calldirect is a Glasgow based outsourced multi-industry direct marketing company with over 160 employees and a turnover of 2.5 million. Noble CCS enabled 1calldirect to more than double its turnover and achieve maximum staff utilisation whilst adhering to industry regulations.

Helen rings the changes in Cheshire

Helen Gould has achieved a company equilibrium which would be the envy of every business in Britain but particularly those in the contact centre sector.

As countless employers struggle with attrition and recruitment Helen has a waiting list of hopefuls

Apex Credit Management Ltd

Apex Credit Management Limited is a rapidly growing credit management provider based in Stratford upon Avon. Established in 2000 as a specialist UK based consumer debt collection agency, the business is focused upon providing credit management services to the financial services sector; notably credi

GCL Direct Limited

GCL Direct Limited is one of the UK’s leading specialist B2B telemarketing agencies. With its unique, non-scripted approach to telemarketing, lead generation and
related telemarketing services, GCL has gained an enviable reputation for providing winning lead generation results to B2B clients in the

Res-Q Contact Centres

GCL Direct Limited is one of the UK’s leading specialist B2B telemarketing agencies. With its unique, non-scripted approach to telemarketing, lead generation and
related telemarketing services, GCL has gained an enviable reputation for providing winning lead generation results to B2B clients in the

Noble Systems helps Stellar UK maintain its established reputation!

Stellar UK is a broad based contact centre specialising in inbound, outboundb and blended business support services. Stellar was originally established under
the highly successful Excell Contact Centres brand. Stellar specialises in customer service, telesales, customer acquisition, appointment set

Walter Telemedien Group get platform to deliver high-powered results!

The walter TeleMedien Group is one of the pioneers in the outsourced teleservices sector. Since it began operations in 1977, it has established itself as
a leading Call, Communication and Service Centre provider in the DACH region. Noble CCS gives the walter TeleMedien Group a high-performance
inb