| |
| |
|
|
.
CallNorthWest Membership Package |
| |
Is your Contact Centre a key
component of your business? If so,
CallNorthWest is a resource you should be utilising!
|
|
| |
|
|
| |
Established in October 2003 with funding from the Northwest Regional Development Agency (NWDA), we support Contact Centres in all industry sectors across England’s North West.
CallNorthWest (CNW) remains an independent industry support body, part financed by the NWDA and hosted by the University of Central Lancashire (UCLan). It's objective is to provide specialist support to it’s members and other North West organisations wishing to improve and grow their Call / Contact Centre.
Since October 2003 over 400 Contact Centres have utilised our services. Current Membership includes Contact Centres from the Public and Private Sector, from 10 seats to 1,200 seats, operating business hours Monday to Friday to 24/7, 365, from Crewe to Carlisle andNorth Wales to Yorkshire. Increasingly, organisations from other parts of the country are accessing the benefits of the CNW network.
CallNorthWest provides a unique network to give members many opportunities to network, promote best practice and gain in-depth knowledge within the Contact Centre sector in the North West.
|
|
| |
|
|
| |
How can we help you? |
| |
|
|
| |
Our aims are to:
- Support Contact Centre Managers in developing their knowledge and skills to improve performance
- To ensure Managers have access to information that supports decision making
- Share and promote developments in the sector that add value
- Provide Contact Centre specific accredited and CPD training for Agents, Team Leaders and Managers
- Improve the image of Contact Centres
- Establish better understanding and recognition of the value of Contact Centres to the regional and national economy
- Improve the delivery of Public Sector support to Contact Centres
- Provide a unique network to give members many opportunities to network, promote best practice and gain in-depth knowledge within the contact centre sector in the North West.
Through CallNorthWest’s forums, newsletters, website, events and advice, we ensure that Managers in the region's Contact Centres remain aware of developments within the sector that support improvements across a wide range of
Contact Centre issues from Call Handling Techniques, Management, HR, Training, Technology, Property and Location. |
|
| |
|
|
| |
|
|
| |
Membership Benefits |
| |
|
|
| |
Membership Benefits |
Cost to Non Members |
Support from the CNW Good Practice Officers to identify good practices to support your improvement aims (Two visits per year + ½ day follow up) |
£500 per day |
| Guaranteed places for the 'Contact Centre Regional Forums' & exclusive networking lunches, a major source of information and advice |
£392 based on two people attending 4 Forums per year
Members Networking Lunch - Exclusive to Members |
1 Free delegate place at the 'CallNorthWest Annual Conference' (Additional places at just £149) |
£299 + 50% discount on additional places |
Opportunity to participate in 'Open Week' in June |
£500 for site registration and £49 per visit |
Participate in the CNW Benchmarking Programme aimed at highlighting barriers to performance within your centre |
Exclusive to Members |
Free submissions to 'England’s North West’s Call & Contact Centre Annual Awards' plus discounts on tables at the Gala Awards Dinner |
£149 |
Members discounts on a range of Training Programmes, Advisory Services and Events |
A minimum of 10% |
FREE copy of the Annual North West Contact Centre Report containing a wealth of information and statistics on trends |
Exclusive to Members |
Access to www.callnorthwest.org.uk members area |
Exclusive to Members |
Access to the Contact Centre Professionals Good Practice Network & Reports |
Exclusive to Members |
Access to the CNW Helpline to access Good Practice Reports, Contacts, Advice (First 10 mins free), discounts on charges |
First 10 mins free then chargeable @ £100/ hour |
|
|
| |
| |
|
| |
|
|
| |
Register
now! |
| |
|
|
| |
To join ‘THE ONLY REGION WIDE NETWORK’ dedicated to the needs of Contact Centre managers in England’s North West
|
|
| |
|
|
| |
|
|
| |
|
|
| |
Fees |
| |
|
|
| |
Membership packages start from just £495 per year and enables participation from any member of the organization rather than just one nominated person CNW Membership is fantastic value. The Annual membership cost is based on the total number of ‘seats’ within the centre(s) you wish to access CNW Services:
under 50 seats £445+vat
51-250 seats £695+vat
251+ seats £895+vat
|
|
| |
|
|
| |
Contact
CallNorthWest |
| |
|
|
| |
3rd Floor, Marshall House, Ring Way, Preston,
PR1 2QD
Tel: 0845 402 2303 Fax: 01772 894986
Email: info@callnorthwest.org.uk Web: www.callnorthwest.org.uk
Home |
|
| |
|
|
|
|
|