CallNorthWest Presents

The 2nd Annual North West Call and Contact Centre Awards, 2007

We are delighted to announce that the CallNorthWest 2nd Annual North West Call and Contact Centre Awards Ceremony and Gala Dinner will be held at the magnificent Winter Gardens, Blackpool on Thursday 11th October 2007.

The aim of the awards is to highlight and reward ‘Excellence’ in North West Call and Contact Centres. The Awards are open to call and contact centres that operate any in-bound or out-bound customer management operation, employing more than 5 people.

We know that success is being achieved across the region, and that your company and staff deserve recognition and credit for these achievements. This is your opportunity to raise the profile of your company and recognise the excellence of your staff. Each individual winner will be presented with an ‘Excellence Award’ and a plaque for the winning company to display.

2007 Awards Schedule

September - Judges site visit to shortlisted finalists

October 11th - Award Ceremony and Gala Dinner to be held at the Winter Gardens,
Blackpool, Theme: Moulin Rouge

Further information and document downloads

Finalists Announced
How are the awards judged?
How do I become a CallNorthWest member?
How do I sponsor an award?
Gala Dinner
How do I book my place at the dinner?
List of 2006 Winners
About CallNorthWest
Contact CallNorthWest

How are the awards judged?

The awards are judged in two phases. Phase one results in the shortlist of finalists, these are judged by the Welsh Contact Centre Forum. This phase of judging is based 100% on the written application you submit. The shortlist for finalists will be announced on the 17th August 2007 on the CallNorthWest website. Finalists will then receive a site visit from a panel of 3 judges. These judges are made up of Call and Contact Centre Professionals from the North West and will include a CallNorthWest representative. The site visit will last one hour and each judge will score the centre/individual. These scores will be added to the scores from the first phase. The second phase (site visit) will account for 60% of the overall mark for this stage, the scores accumulated from phase 1 will account for 40% of the overall score. The winner will be determine by the centre/individual with the highest score over the two phases of judging. The winners will be announced at the Gala Dinner on the 11th October 2007.

Finalists

Individual Awards

Agent of the Year

Best Implementation of Technology
Revenues Management Services
Phonetic Ltd
AA
Homeserve Claims Management

Best Training Programme, Sponsored by
Qualifi Ltd
Ai Claims Solutions (UK) Ltd
Friends Provident

Contact Centre of the Year (under 50 seats), Sponsored by
Phonetics Ltd
Team Countrywide (Friends Provident)
Wyre Borough Council (ConnectWyre)
Zen Internet Limited

Contact Centre of the Year (over 50 seats)
O2 UK (Preston Brook)
DWP Disability and Carers Service
Bolton Council

We would like to take this opportunity to congratulate all the successful finalists. Short listing is undertaken independently by members of the Welsh Contact Centre Forum. The panel remarked that the quality of applicant they have received was particularly high. Well done, it is a tremendous achievement to be short listed and good luck with the company visit. What Happens next? If you have been successfully short listed then CallNorthWest will be in touch to arrange a company visit. Site visits will take place during weeks commencing 17th and 24th September. Winners will be announced at the Awards Ceremony and Gala Dinner.

How do I sponsor an award?

The gala dinner is the social event of the CallNorthWest calendar where 400-500 guests are expected to attend the dinner and award ceremony. There are a range of ways that you can support the awards including category, event, champagne reception, table centre piece and table wine sponsorship. For organisations who wish to increase their profile at the event please complete an application form.

The Gala Dinner

The Award Ceremony and Gala Dinner will take place at the magnificent Winter Gardens in Blackpool on Thursday 11th October 2007. The dress code is black tie and evening dress. Although, the overall theme of the night is Moulin Rouge therefore feather boa’s and top hats are encouraged. The evening will commence at 7pm with a drinks reception, followed by a 3-course dinner, coffee and mints. Dinner will be followed by the Awards Ceremony where the winners will be honoured for their achievements. This will be followed by entertainment and a late bar.

Gold Sponsors

Table Wine kindly sponsored by
Winners Champagne kindly sponsored by
Table Arrangements kindly sponsored by

Last years event was a great success and this year will be bigger and better! To see pictures of last years awards please click here

How do I book my place at the dinner?

Last year's event was a sell out, to avoid disappointment, book your places now! Complete the booking form. The cost of tickets is £99+vat for CallNorthWest members and £145+vat for non-members. Tables of 10 are also availble.

About CallNorthWest

CallNorthWest was set up in 2003 with 2.5 million funding from the North West Regional Development Agency. Hosted by the University of Central Lancashire CallNorthWest is now a not for Profit membership organisation, hosting good practice events including exclusive organisers of the North West Call and Contact Centre Awards. Members have access to over 100 research papers as well as the opportunity to participate in the various good practice networks. CNW has also secured additional funding in several areas including ERDF funding to work with SME's in objective 2 areas to become 'Customer Wise' and training for call and contact centre coaches and trainers and post graduates in customer management training through ESF.

Contact CallNorthWest

If you have any questions, regarding any aspect of the awards, please contact:

CallNorthWest
3rd Floor
Marshall House
Ringway
Preston
PR1 2QD

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