We are delighted to announce the Winners for the North West Call and Contact Centre Awards 2006.

INDIVIDUAL CATEGORIES

Agent of the Year - Julie Dawson, Call Management, Cheshire Constbulary

Team Leader of the Year - Debbie Lightfoot, Select Customer Services, O2

Trainer of the Year - Tracy Mercer, Carole Nash Insurance Consultants

Contact Centre Manager of the Year - Les Blacker, Warrington Contact Centre, Vodafone

Outstanding Individual Award- Peter Rowbottom, Homeserve Claims Management Ltd


COMPANY CATEGORIES

Team of the Year - Team Countrywide Customer Service, Friends Provident

Best Implementation of Technology - Sponsored by O2 - Broker Assistance Ltd / Matrix Contact Centres

Best Practice Retention Practice - Human Resources, O2

Best Practice Learning & Development - Hilti GB UK

Contact Centre of the Year (under 50 seats) - Phonetic Ltd

Public Sector Contact Centre of the Year - Liverpool Direct LTD

Contact Centre of the Year - Sponsored by NWDA - Bury Contact Centre, O2


The Judges
Special thanks to the Welsh Contact Centre Forum for judging the awards
Site visits kindly conducted by:
3663 Food for Service - Beeston Consulting Ltd - CallNorthWest - Catalyst - Gray Associates - Harvest Housing - Health @ Work - Homeserve Claims Management - Jane Marshall Management Partnership Ltd - Merseytravel - Oscars - PA4You - PC World Business - Professional Planning Forum - Royal London Insurance - St. Helens College - University of Central Lancashire - Vertex - Welsh Contact Centre Awards
Woolworths Plc - Wyre BC