Winners Announced!
We are delighted to announce the winners of the 6th Annual North West Contact Centre Awards 2011.
Congratulations to our Winners, Highly Commended and everyone who entered the 2011 Programme, your efforts are what makes this Awards Programme so special!
Who are the Winners 2011?
Congratulations to all our winners, please click on the 
below to view the photograph of the award presentation.
Individual Awards
Agent of the Year
Winner: Christopher Owen-Bridge, Scottish Power 
Highly Commended: Margaret Webster, Modern Housing Solutions
Team Leader of the Year, Sponsored by: 
Winner: Rachel Jones, Paymentshield
Highly Commended: Chris Stanley, CPM
Trainer/Coach of the Year
Winner: Mandy Crayston, Lancashire Evening Post
Highly Commended: John Caulfield, British Gas
Support Person of the Year
Winner: Andy Helm, Vertex
Highly Commended: Newell John, Ai Claims Solutions
Contact Centre Manager of the Year (under 50 seats), Sponsored by: 
Winner: Lianne Blackman-Morrow, Bidvest Logistics
Contact Centre Manager of the Year (over 50 seats), Sponsored by: 
Winner: Lynsey Stockford, Ai Claims Solutions
Highly Commended: Will McMaster, Modern Housing Solutions
Company Categories
Best Technology Partnership
Winner: Bidvest Logistics/Microlise
Best Outsourced Partnership
Winner: Ageas Insurance Solutions Ltd
Best Training Programme
Winner: Capita Business Services - TV Licence
Highly Commended: Homeserve
Best Customer Experience Programme
Winner: One Vision Housing (Customer Service Centre) 
Highly Commended: Modern Housing Solutions
Best Contact Centre Improvement Strategy
Winner: Scottish Power
Highly Commended: Modern Housing Solutions
Team of the Year (under 25 members),
Sponsored by: 
Winner: Desktop & Telephony Team, Telefonica UK
Highly Commended: CCTV, One Vision Housing
Contact Centre (under 50 seats)
Winner: Places for People
Highly Commended: Parasol
Contact Centre (over 50 Seats),
Sponsored by: 
Winner: Ai Claims Solutions
Highly Commended: Tesco Mobile
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| Media Partner | Table wine Sponsor | Voice Agency | Our Chosen Charity | Winners Champagne |
Photographs
A selection of photographs from the Awards Evening are above (click on the to download). All Finalists organisations will receive a DVD containing a set of photographs from the evening within 7 days.
The press release can be downloaded by clicking here. Finalists please feel free to amend (we could not mention all highly commended but have included a full list). If you receive any coverage, please do let us know!
Entries for 2012 will open on April 1st, 2012 and close on June 30th, 2012. To register your interest email events@callnorthwest.org.uk and we will keep you up to date.
About the Organisers: CallNorthWest
Since 2003, CallNorthWest has been actively working with the North West’s call and contact centres, striving to support the
critical success factors that drive the sector to achieve 'excellence' and working to overcome the barriers to high performance.
Through the support of the University of Central Lancashire and its members, CallNorthWest has become the largest regional network of contact centres in the UK with a membership that continues to grow year on year.
The North West Contact Centre Awards programme is now in its 6th year and aims to recognise and reward the contributions made by individuals and organisations as they continually strive to achieve 'excellence'. The awards are now firmly established as the benchmark for 'excellence' throughout the North West Contact Centre Sector.
Aim: To highlight and reward ‘Excellence’ in North West Call and Contact Centres.
How do I sponsor an award for 2012?
The gala dinner is the social event of the CallNorthWest calendar where 500 guests are expected to attend the dinner and awards ceremony. The past 2 years have been a sell out and we expect 2012 to be as popular as ever! There are a range of ways that you can support the awards including category, event, champagne reception, table centre piece and table wine sponsorship. Member organisations receive 20% discount off sponsorship rates and discounts on tables! For organisations who wish to increase their profile through this event download a sponsorship pack or call the events team on 01772 894320.
How do I become a judge?
Applications for 2011 are closed however you can register your interest in judging for the 2012 Awards by emailing us at events@callnorthwest.org.uk. For a list of judging benefits read the benefits of judging.
How do I become a CallNorthWest member?
You do not have to be a CallNorthWest member to enter the awards, however Annual membership is available from just £445 +vat. To learn more about the benefits of CallNorthWest membership read our membership offer or contact the membership team.
If you have any questions, regarding any aspect of the awards, please contact either Alison or Rebecca at:
CallNorthWest
Media Factory 421
University of Central Lancashire
Preston
PR1 2HE
Tel: 01772 894320
Email: events@callnorthwest.org.uk
Web: www.callnorthwest.org.uk