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2 Weeks to Enter!
Nominations Close 31st May 2012, Midnight!
About the North West Contact Centre Awards
The North West Contact Centre Awards programme is now in its 7th year and aims to recognise and reward the contributions made by individuals and organisations as they continually strive to achieve 'excellence'. The awards are now firmly established as the benchmark for 'excellence' throughout the North West Contact Centre Sector.
The awards are free to enter so there is nothing to stop you, except that experience tells us that the biggest barrier is organisations feeling that they are not good enough, we have yet to hear from anybody who wished they hadn't entered such is the buzz around this programme. So why not let us be the judge, even if your organisation is going through change you have individuals who despite everything are achiveing great things, this is your chance to recognise those deserving members of your team.
So often the sector is portrayed in a negative manner and the awards have been successful over the past six years in addressing this imbalance by raising the profile, promoting a positive image and making thousands of contact centre staff proud to be part of a sector that is a significant employer with 5% of the working population in the North West working within them.
We know that North West Contact Centres are achieving great things that deserve recognition. The awards are a fantastic opportunity to raise your own profile and show your staff, customers and community alike, that you are committed to achieving 'excellence'. Your staff will feel like stars throughout the process and particularly on the awards evening, where CallNorthWest like to make a fuss of all our deserved finalists!
Aim: To highlight and reward ‘Excellence’ in North West Call and Contact Centres.
Who Should Enter?
The awards are FREE to enter. The awards are open to all call and contact centres that operate any in-bound or out-bound
customer management operation, public or private sector, employing more than 5 people. The centre entering must be based in the North West. A map of the North West Coverage area can be found here. CallNorthWest reserves the right to use its discretion on centres that fall on or close to the North West border.
How do I Enter?
To apply, just complete an entry form with 1400 - 1900 words (varies per category), the questions will spell out what the judges are looking for and the weighting for each question. You can enter as many categories as you like and up to 3 nominations can be submitted into any one category.
I don’t know who to Nominate?
Why not open it up to your team, see who they think deserves to be nominated, you will find you get some great reasons and can use this feedback in your submission. There are team categories too so why not get others involved in writing an application for the whole centre?!
We have some helpful tips for you and a copy of the awards workshop presentation, if after reading them and visiting the links below you have a question, or would like a little nudge in the right direction, our team are here to provide help and advice, every step of the way. Contact details can be found at the foot of this page.
2012 Awards Schedule
March 1st - May 31st - Awards Entries Accepted
July 2nd - Shortlisted finalists announced on CallNorthWest website, 12 noon!
September 3rd - 21st - Judges site visit/meet shortlisted finalists for the second phase of judging.
October 18th - Awards Ceremony and Gala Dinner to be held at the Palace Hotel,
Oxford Street, Manchester
Theme - Hollywood Golden Age Ball!
New for 2012!
This year, the entry process has been simplified, with a question based entry form to help make the process quicker and easier for you. There’s been some changes to the categories; some have been tweaked and there’s some new ones on the list. All entrants will also receive feedback on their entry, to aid your personal development and continuous improvement.
Everything you need to enter the Awards is right here, just click the links...
What are the Award Categories?
What is the criteria?
Submission rules
Download the entry forms
Download an Awards Poster
Helpful hints and tips
How are the awards judged?
How do I become a judge?
Is there an entry fee?
Do I have to be a CallNorthWest member to enter?
How do I become a CallNorthWest member?
How do I sponsor an award?
How do I book my place at the dinner?
List of previous winners
Promote the Awards in your Centre
About CallNorthWest
Contact CallNorthWest
Award Categories & Entry Forms Download
Please click on the cartegory titles below to download the associated entry form. If you experience any difficulties with the download, please email us with your request and we will forward the entry forms to you.
The Categories are as follows:
Individual
Agent of the Year
Team Leader of the Year
Support Person of the Year
Contact Centre Manager of the Year
Senior Manager / Director of the Year (new)
Company
Best Contact Centre Solution (new)
Best Recruitment and Induction Programme (new)
Best Customer Experience Programme
Support Team of the Year (new)
Frontline Team of the Year (new)
Contact Centre of the Year (under 100 seats)
Contact Centre of the Year (over 100 Seats)
Kindly Sponsored by: 
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How are the Awards Judged? The awards are judged in two phases. Phase one results in a shortlist of finalists, these are judged by an independent Contact Centre Forum. This phase of judging is based 100% on the written entry submitted. The shortlist for finalists will be announced at midday on 2nd July 2012 on the CallNorthWest website. The finalists will then be contacted and an appointment set for the second phase of judging. This will take place either at the finalist centre or at a central location and be at the mutual convenience of finalist and judges. The judges for phase two consist of a panel (usually 3) of Call and Contact Centre Professionals that have met the criteria for selection. The visit/meet will last one hour and each judge will score the centre/individual independently. Full guidance on how to prepare for the second phase will be provided to all short-listed individuals and companies.
The second phase (visit/meet) will count for 70% of the overall mark with phase one counting for 30% of the overall mark. The winner will be determined by the centre/individual with the highest overall mark. The winners will be announced at the Gala Dinner on the 18th October 2012. The judges may also award highly commended awards to individuals and centres whom they felt deserve special recognition but who may not necesarily have achieved the best mark overall.
How do I become a Judge?
There is an opportunity to become involved as a judge for the second phase of judging. You must be a Call or Contact Centre Professional (Team Leader or above) or employed within an organisation that supports the sector, a CallNorthWest member and have at least 2 years experience within the sector. Judges must be willing to give up a full day in September to judge the short listed finalists in your assigned category (you will be asked to complete a form indicating your preferred categories). Judges will have their travel expenses refunded for travel within the North West. If you are interested in becoming a judge for 2012, please email events@callnorthwest.org.uk or complete an application form. For a list of judging benefits read the benefits of judging.
Is there an Entry Fee?
No! We do not believe in barriers to participation so the North West Contact Centre Awards are FREE to enter, for all.
Do I have to be a CallNorthWest Member to Enter?
No! Anyone with a centre based in the North West employing at least 5 people are eligible to enter. Members will receive at least 15% discount off Gala Dinner tickets as just one of the many benefits CallNorthWest membership provides. Please read on to learn more about becoming a member.
How do I become a CallNorthWest Member?
Annual membership is available from £445+vat. To learn more about the benefits of CallNorthWest membership read our membership offer or contact the membership team.
How do I Sponsor an Award?
The gala dinner is the social event of the North West Contact Centre calendar, where 500 guests are expected to attend the dinner and awards ceremony. The past 3 years have been a sell out and we expect 2012 to be as popular as ever! There are a range of ways that you can support the awards including category, event, champagne reception, table centre piece and table wine sponsorship. Member organisations receive 20% discount off sponsorship rates and discounts on tables! For organisations who wish to increase their profile through this event download a sponsorship pack or call the events team on 01772 894320.
How do I book my place at the Awards Ceremony?
To book your place(s) or table(s) please complete a booking form. Tables are allocated from the front in the order in which they are booked (so the earlier you book, the better table you will be allocated!). Early bird discounts are available for bookings made on or before 7th September, 2012. Gala dinner places are from £122+vat for CallNorthWest members and £149+vat for non-members. This includes; the drinks reception, 4-course dinner, 4 bottles of wine per table and all entertainment.
Tables of 10 are available for £1250+vat for members and £1550+vat for non-members and larger tables of 12 are also available. All rates are listed on the booking form click here to download (word document). Annual membership is available from £445 +vat. To learn more about the benefits of CallNorthWest membership read our membership offer or contact the membership team.
Promote the Awards in your Contact Centre!
Promote the Awards in your centre and create a buzz! Download our Awards Poster, complete with the details of the contact(s) in your organisation and away you go!
About the Organisers: CallNorthWest
Since 2003, CallNorthWest has been actively working with the North West’s call and contact centres, striving to support the
critical success factors that drive the sector to achieve 'excellence' and working to overcome the barriers to high performance.
Through the support of the University of Central Lancashire and its members, CallNorthWest has become one of the largest regional network of contact centres in the UK with a membership that continues to grow year on year.
Members have access to support from other members and CallNorthWest as well as the opportunity to participate in the various good practice networks and special interest groups. Contact centre members also receive a free place at the forums and 2-4-1 on all places at the annual Conference and discounts off all other events. Join today from £445+vat, visit www.callnorthwest.org.uk
If you have any questions, regarding any aspect of the awards, please contact either Alison or Rebecca at:
CallNorthWest
Media Factory 421
University of Central Lancashire
Preston
PR1 2HE
Tel: 01772 894320
Email: events@callnorthwest.org.uk
Web: www.callnorthwest.org.uk