Gold Sponsor
If you’re an employer in any service industry, you know how hard it is to find high quality staff. Synapse Academy can provide you with trained, enthusiastic staff if you can offer them worthwhile experience in a friendly environment. Find more about Synapse at http://www.synapselearning.co.uk/
We are delighted to announce the winners of the 4th Annual North West Call and Contact Centre Awards.
Individual Awards
Agent of the Year
Winner - Alison McRory, Greater Manchester Police
Highly Commended - Barbara Martin, Liverpool Housing Trust |
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| Team Leader of the Year
Winner - Sue Offord, United Utilities
Highly Commended - Sharon Bustin, TNT Express UK
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| Trainer/Coach of the Year sponsored by:
Winner - Nina Hickson, Cheshire Constabulary |
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Support Person of the Year sponsored by:
Winner -
Fiona Heron, Adecco / IBM
Highly Commended - Kirsty Hargraves, Burnley Borough Council
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Contact Centre Manager of the Year under 50 seats
Winner - Christine Burns, Pontins Ltd |
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Contact Centre Manager of the Year over 50 seats Sponsored by:
Winner - Annette Ritson, Expotel Limited
Highly Commended - Andy Lang, Greater Manchester Police
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Company Awards
Best Utilisation of Technology Sponsored by:
Winner - Telefónica O2 UK Ltd
Highly Commended - United Utilities
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Best Outsourced Partnership
Winner - Expotel & DWP
Highly Commended - iQor & BBC TV Licensing
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Best Avoidable Contact Programme (public sector)
Winner - Liverpool Direct Limited |
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Best Customer Experience Programme Sponsored by:
Winner -
United Utilities |
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Business in the Community Award
Winner - Telefónica O2 UK Ltd
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Team of the Year (under 25 members) Sponsored by:
Winner - Customer Service Centre, Liverpool Housing Trust
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Contact Centre (under 50 seats) Sponsored by:
Winner - Burnley Borough Council Highly Commended - Office Link
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| Contact Centre (over 50 Seats) Private Sector Sponsored by:
Winner - QVC UK Highly Commended - Carole Nash Insurance Consultants
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Contact Centre (over 50 Seats) Public Sector
Sponsored by:
Winner - Impact Partnership |
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Congratulations!
We would like to take this opportunity to congratulate all the winners and finalists. Well done on your tremendous achievement!
Photographs
Please click here to view a selection of photographs from the Awards Evening. Further photographs will also be available on the website from Monday 19th October, and photographs are available to download from the website (free of charge).
Please click here to download the press release, please feel free to amend (we could not mention all winners but have included a full list). If you receive any coverage, please do let us know.
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Thank you to our sponsors and Supporters
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Champagne Reception Sponsors .. |
Winner's Champagne Sponsor . |
Table Wine Sponsor |
Table Arrangements by |
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| Kind provider of the Award Voice Overs |
Casino Table Sponsor
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Contact CallNorthWest
If you have any questions, regarding any aspect of the awards, please contact either Alison or Rebecca at:
CallNorthWest
3rd Floor Marshall House
Ring Way
Preston
PR1 2QD
Tel: 0845 402 2303
Email: events@callnorthwest.org.uk
Web: www.callnorthwest.org.uk
CallNorthWest Home
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