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CallNorthWest Presents
The 4th Annual North West Contact Centre Awards, 2009
Gala Dinner 15th October, 2009
CallNorthWest are delighted to have secured the support of Synapse as Gold Sponsor for the 2009 Awards.
About our Gold Sponsor
At Synapse Academy, we provide Work Based Learning that bridges the gap between education and employment. We instill good working practices, arrange suitable placements and turn out enthusiastic people with Apprenticeships in Customer Service. Synapse are proud to be increasing the pool of talent available for the North West Call Centre industry.
Announcing the Finalists of the 2009 North West Contact Centre Awards...
We would like to thank all those who took the time to enter the awards. The mere fact that so many companies enter is testament to the North West's continued commitment to achieving 'excellence'.
Finalists and winners will be honoured at the Awards Ceremony and Gala Dinner taking place on the 15th October, 2009 at the Palace Hotel, Manchester. Just a few tickets remaining! Click here to book.
Individual Awards| Agent of the Year
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| Team Leader of the Year
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| Trainer/Coach of the Year sponsored by: |
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| Contact Centre Manager of the Year under 50 seats
Christine Burns, Pontins Ltd Jacqueline Marshall, United Utilities Joanne Preston, Burnley Borough Council |
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| Best Utilisation of Technology Sponsored by: Carole Nash Insurance Consultants United Utilities iQor Telefónica O2 UK Ltd |
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| Best Outsourced Partnership Expotel & DWP iQor & BBC TV Licensing LBM Direct Marketing Ltd &Telefónica O2 UK Ltd Liverpool Housing Trust & Johnnie Johnson Housing Trust |
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| Best Avoidable Contact Programme (public sector)
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| Best Customer Experience Programme Sponsored by: Cheshire Constabulary Telefónica O2 UK Ltd United Utilities |
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| Business in the Community Award
Telefónica O2 UK Ltd Air Products |
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| Team of the Year (under 25 members) Sponsored by:
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| Contact Centre (under 50 seats) Sponsored by: Blackburn with Darwen Borough Council Burnley Borough Council Manchester United Football Club Office Link One Call, Helena Partnerships Ltd Supply Fault Information Centre (United Utilities) |
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| Contact Centre (over 50 Seats) Private Sector Sponsored by: Cable and Wireless Capita Business Services / CRB Carole Nash Insurance Consultants Equanet QVC UK |
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| Contact Centre (over 50 Seats) Public Sector
Sponsored by: Cheshire Constabulary Greater Manchester Police Impact Partnership |
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If you have further questions please contact Becky or Alison on 0845 4022303 or email events@callnorthwest.org.uk
Congratulations to all our 2009 Finalists!
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Champagne Reception Sponsors .. |
Winner's Champagne Sponsor . |
Table Wine Sponsor |
Table Arrangements by |
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| Kind provider of the Award Voice Overs | Casino Table Sponsor |
2009 Awards Schedule
May 1st - July 31st - Awards Nominations Accepted
August 17th - Short listed finalists announced on CallNorthWest website, 12 noon!
September 7th - 25th - Judges site visit/meet short listed finalists
October 15th - Award Ceremony and Gala Dinner to be held at the Palace Hotel,
Oxford Street, Manchester
Theme - Viva Las Vegas!
Further Information
I'm a finalist! What happens next?
Congratulations! Both the nominator and the nominee for each finalist will be contacted shortly after the shortlist is announced, to notify them of the date for the second phase of judging. The second phase of judging will take place either at the finalists centre or at a central location. The judges for phase two consist of a panel (usually 3) of Call and Contact Centre Professionals from the North West, each panel will include a CallNorthWest representative. CallNorthWest will ensure there are no conflicts of interest between the panel and the category. The visit/meet will last one hour and each judge will score the centre/individual independently. Finalists will receive instructions for the second phase including what they need to prepare, who should be present and who will be on the panel etc. The second phase (visit/meet) will count for 60% of the overall mark with phase one counting for 40% of the overall mark. The winner will be determine by the centre/individual with the highest mark over the two phases. The winners are kept under wraps and will be announced at the Gala Dinner on the 15th October 2009.
How do I book my place at the dinner?
To book your place(s) or a table of 10 please complete a booking form. The cost of tickets have been frozen at 2008 prices for early bird bookings (received before 11th September, 2009), single dinner places are £105+vat for CallNorthWest members and £129+vat for non-members and includes, drinks reception, 4-course dinner, 4 bottles of wine per table and all entertainment.
Tables of 10 are available for £1050+vat for members and £1290+vat for non-members.
For bookings received after 11th September, 2009, single places increase to £125+vat for members and £149+vat for non-members respectively. Tables are allocated from the front on a first come first served basis so book early to ensure you get the best seats in the house! Last year was a sold out!
About our Awards
We know that North West Contact Centres are achieving great things and deserve recognition for these achievements. The North West Awards are a
celebration of the call and contact centre sector in the North West. So often the sector is portrayed in a negative manner
and
the awards have been successful over the past 3 year's in addressing this inbalance by promoting the image of the sector, gaining positive media
coverage in
regional press and making thousands of contact centre staff proud to be part of a sector that employs 5% of the working population in the North West. Entering the awards will raise your profile and show your staff, customers and community alike, that
you are
committed to achieving 'excellence'. Your staff will feel like stars throughout the process and particularly on the night, where CallNorthWest likes to make a
fuss of all the deserved finalists!
Aim: To highlight and reward ‘Excellence’ in North West Call and Contact Centres.
Other useful links
How do I sponsor an award?
List of previous winners
How do I become a CallNorthWest member?
About CallNorthWest
Contact CallNorthWest
How do I sponsor an award?
The gala dinner is the social event of the CallNorthWest calendar where 400+ guests are expected to attend the dinner and award ceremony. There are a range of ways that you can support the awards including category, event, champagne reception, table centre piece and table wine sponsorship from £700 - £6,000. Furthermore member organisations receive 20% discount off sponsorship rates! For organisations who wish to increase their profile through this event please complete an application form or call the events team on 0845 402 2303.
How do I become a CallNorthWest member?
Annual membership is available from £445 +vat. To learn more about the benefits of CallNorthWest membership read our membership offer or contact Jackie Whittaker on 0845 4022303 or email membership@callnorthwest.org.uk
About CallNorthWest
Since 2003, CallNorthWest has been actively working with the North West’s call and contact centres, striving to support the
critical success factors that drive the sector to achieve excellence and working to overcome the barriers to high performance.
Through the support of the NWDA and the University of Central Lancashire CallNorthWest has become the cluster
organisation for call and contact centres within the North West with a membership base that is growing by 50% each year.
Members have access to over 100 research papers as well as the opportunity to participate in the various good practice
networks. Contact centre members also receive free support and advice (restrictions apply), a free place at the forums and Annual Conference and discounts
off all other events. Join today from £445 visit www.callnorthwest.org.uk
Contact CallNorthWest
If you have any questions, regarding any aspect of the awards, please contact either Alison or Rebecca at:
CallNorthWest
3rd Floor Marshall House
Ring Way
Preston
PR1 2QD
Tel: 0845 402 2303
Email: events@callnorthwest.org.uk
Web: www.callnorthwest.org.uk