Winners Announced!

4th Annual North West Contact Centre Awards, 2009

If you’re an employer in any service industry, you know how hard it is to find high quality staff. Synapse Academy can provide you with trained, enthusiastic staff if you can offer them worthwhile experience in a friendly environment. Find more about Synapse at http://www.synapselearning.co.uk/

We are delighted to announce the winners of the 4th Annual North West Call and Contact Centre Awards.

Individual Awards

Agent of the Year Winner - Alison McRory, Greater Manchester Police Highly Commended - Barbara Martin, Liverpool Housing Trust
Team Leader of the Year Winner - Sue Offord, United Utilities Highly Commended - Sharon Bustin, TNT Express UK
Trainer/Coach of the Year sponsored by: Winner - Nina Hickson, Cheshire Constabulary
Support Person of the Year sponsored by: Winner - Fiona Heron, Adecco / IBM Highly Commended - Kirsty Hargraves, Burnley Borough Council
Contact Centre Manager of the Year under 50 seats Winner - Christine Burns, Pontins Ltd
Contact Centre Manager of the Year over 50 seats Sponsored by: Winner - Annette Ritson, Expotel Limited Highly Commended - Andy Lang, Greater Manchester Police

Company Awards

Best Utilisation of Technology Sponsored by:     Winner - Telefónica O2 UK Ltd Highly Commended - United Utilities
Best Outsourced Partnership Winner - Expotel & DWP Highly Commended - iQor & BBC TV Licensing
Best Avoidable Contact Programme (public sector) Winner - Liverpool Direct Limited
Best Customer Experience Programme Sponsored by: Winner - United Utilities
Business in the Community Award Winner - Telefónica O2 UK Ltd
Team of the Year (under 25 members) Sponsored by: Winner - Customer Service Centre, Liverpool Housing Trust
Contact Centre (under 50 seats) Sponsored by: Winner - Burnley Borough Council Highly Commended - Office Link
Contact Centre (over 50 Seats) Private Sector Sponsored by: Winner - QVC UK Highly Commended - Carole Nash Insurance Consultants
Contact Centre (over 50 Seats) Public Sector Sponsored by: Winner - Impact Partnership

Photographs

Please click here to view a selection of photographs from the Awards Evening. Further photographs will also be available on the website from Monday 19th October, and photographs are available to download from the website (free of charge).

Please click here to download the press release, please feel free to amend (we could not mention all winners but have included a full list). If you receive any coverage, please do let us know.
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Thank you to our sponsors and Supporters

Champagne Reception Sponsors ..	Winner's Champagne Sponsor .	Table Wine Sponsor	Table Arrangements by
Kind provider of the Award Voice Overs	Casino Table Sponsor

Contact CallNorthWest
If you have any questions, regarding any aspect of the awards, please contact either Alison or Rebecca at:

CallNorthWest
3rd Floor Marshall House
Ring Way
Preston
PR1 2QD

Tel: 0845 402 2303
Email: events@callnorthwest.org.uk
Web: www.callnorthwest.org.uk

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