CallNorthWest Presents
The 3rd Annual North West Call and Contact Centre Awards, 2008
Frequently Asked Questions
Questions (click on the question to go directly to the answer, or scroll down to read all)
What is the purpose of the Awards?
What is the purpose? To highlight and reward ‘Excellence’ in North West Call and Contact Centres.
Who can enter? The awards are open to all call and contact centres that operate any in-bound or out-bound
Why should I enter? We know you are achieving great things and deserve recognition for these achievements. The awards are a How much does it cost? The awards are FREE for all to enter. How do I apply? Easy, complete a nomination form using 2000 words or less, the criteria will spell out what we are
I don’t know who to nominate? Why not open it up to your team, see who they think deserves to be nominated,
I Need help? If you have never entered our awards, have a question, or would like a little nudge in the right direction,
What are the award categories? 2008 Awards Schedule Tel: 0845 402 2303 Who are CallNorthWest How do I become a judge? The second phase of judging is conducted by call and contact centre professionals or support/solution providers to the sector. Phase two judging is on a volunteer basis, however CallNorthWest will reimburse travel costs within the North West. Read on to learn how you can become a judge for 2008. How do I become a CallNorthWest member?
Who can enter?
Why should I enter?
How much does it cost?
How do I apply?
I don't know who to nominate?
I need help with my application
What are the Award categories?
What is the Awards schedule?
How do I get in touch with the organisers?
Who are CallNorthWest?
What is the criteria?
Download the submission form
Useful tips to help with your submission
Gala Dinner booking form
How do I become a judge?
How do I become a sponsor?
What are the rules?
How and who judges the Awards?
How do I become a CallNorthWest member?
I cant find the answer to my question here, (email or call us)
customer management operation, employing more than 5 people, with a base in the North West.
celebration of the call and contact centre sector in the North West. So often the sector is portrayed in a negative manner
and
the awards have gone a long way to re-dress the balance and promote the image of the sector, gaining media
coverage in
regional press. Entering the awards will raise your profile and show your staff, customers and community, that
you are
committed to achieving 'excellence'. Your staff will feel like stars on the night, as CallNorthWest likes to make a
fuss of all the deserved finalists!
looking for and the weighting for each area. You can enter as many categories as you want, with up to 3 nominations in
each category.
you will find get some great reasons why and could use these in your submission.
our team are here to provide help and advice, every step of the way.
The Categories are as follows:
Individual
Agent of the Year
Team Leader of the Year
Trainer/Coach of the Year
Support Person of the Year
Contact Centre Manager of the Year (under 50 seats)
Contact Centre Manager of the Year (over 50 seats)
Company
Best Use of Technology
Best Induction Training Programme
Team of the Year (under 25 team members)
Contact Centre (under 50 seats) Sponsored by: 
Contact Centre (over 50 seats) Public Sector
Contact Centre (over 50 seats) Private Sector
Best Recruitment Campaign
Business in the Community Award
Most Effective Service Transformation Project
What is happening when?
May 1st - July 31st - Awards Nominations Accepted
August 18th - Short listed finalists announced on CallNorthWest website, 12 noon!
September 8th - 26th - Judges site visit/meet short listed finalists
October 16th - Award Ceremony and Gala Dinner to be held at the Crowne Plaza,
Liverpool
Theme: Black and White Ball
How do I get in touch with the organisers?
If you have any questions, regarding any aspect of the awards, please contact either Alison or Rebecca at:
CallNorthWest
3rd Floor Marshall House
Ring Way
Preston
PR1 2QD
Email: events@callnorthwest.org.uk
Web: www.callnorthwest.org.uk
Since 2003, CallNorthWest has been actively working with the North West’s call and contact centres, striving to support the
critical success factors that drive the sector to achieve excellence and working to overcome the barriers to high performance.
Through the support of the NWDA and the University of Central Lancashire CallNorthWest has become the cluster
organisation for call and contact centres within the North West with a membership base that is growing by 50% each year.
Members have access to over 100 research papers as well as the opportunity to participate in the various good practice
networks. Members also receive free support and advice*, a free place at the forums and Annual Conference and discounts
off all other events. Join today from £445 visit www.callnorthwest.org.uk
There is an opportunity to become involved in the second phase of judging. You must be a Call or Contact Centre Professional (Team Leader or above) or employed within an organisation that supports the sector, and have at least 2 years experience. Judges must be willing to give up a full day in September to judge the short listed finalists in your assigned category (you will be asked to complete a form indicating your preferred categories). Judges will have their travel expenses refunded for travel within the North West. If you are interested in becoming a judge for 2008 email events@callnorthwest.org.uk or complete an application form. For a list of judging benefits read the benefits of judging.
How do I become a sponsor?
The gala dinner is the social event of the CallNorthWest calendar where 300-400 guests are expected to attend the dinner and award ceremony. There are a range of ways that you can support the awards including category, event, champagne reception, table centre piece and table wine sponsorship from £700 - £5,000. Furthermore member organisations receive 20% discount off sponsorship rates! For organisations who wish to increase their profile through this event please complete an application form or call the events team on 0845 402 2303.
How are the awards judged?
The awards are judged in two phases. Phase one results in the short list of finalists, these are judged by the Welsh Contact Centre Forum. This phase of judging is based 100% on the written application you submit. The short list for finalists will be announced on the 18th August 2007 on the CallNorthWest website. The finalists will then be contact and an appoinment set for the second phase of judging. This will take place either at your centre or at a central location. The judges for phase two are made up of a panel (usually 3) of Call and Contact Centre Professionals from the North West and will include a CallNorthWest representative. The visit/meet will last one hour and each judge will score the centre/individual independantly. The second phase (visit/meet) will account for 60% of the overall mark with phase one accounting for 40% of the overall score. The winner will be determine by the centre/individual with the highest score over the two phases. The winners will be announced at the Gala Dinner on the 16th October 2008.
Who are the judges?
The first round of judging, which results in the short list, is kindly conducted by the Welsh Contact Centre Forum. The Welsh Contact Centre Forum is a high value Employers’ Forum for contact centres in Wales. In addition to providing the strategic direction for contact centres in Wales, they also offer members a range of services. They have many years experience hosting the Welsh Contact Centre Awards. To find out more about our Welsh counterparts visit www.welshcontactcentreforum.co.uk
Annual membership is available from £445 +vat. To learn more about the benefits of CallNorthWest membership read our offer.
