From today, until the 31st July, 2008, you can submit your entry and it's FREE! There are 15 individual and company categories to choose from. The winners will be announced at the Gala Dinner, which will take place on Thursday, 16th October, at the Crowne Plaza, Liverpool.
The aim of the awards is to recognise, highlight and reward ‘Excellence’ in North West Call and Contact Centres. The Awards Programme is open to call and contact centres (min. 5 seats) with a base in the North West.
We know that success is being achieved across the region, and that your company and staff deserve recognition and credit for these achievements. This is your opportunity to raise the profile of your company and recognise the excellence of your staff. All winners will receive a glass award to keep and display.
2008 Awards Schedule
May 1st - July 31st - Awards Nominations Accepted
August 18th - Shortlisted finalists announced on CallNorthWest website, 12 noon!
September 8th - 26th - Judges site visit/meet short listed finalists
October 16th - Award Ceremony and Gala Dinner to be held at the Crowne Plaza,
Liverpool
Theme: Black and White Ball
Further information
What are the award categories?
What is the criteria?
Submission rules
Award nomination/entry form
How are the awards judged?
Who are the judges?
How do I become a judge?
Is there an entry fee?
Do I have to be a CallNorthWest member to enter?
How do I become a CallNorthWest member?
How do I sponsor an award?
How do I book my place at the dinner?
FAQ's
List of previous winners
About CallNorthWest
Contact CallNorthWest
What are the award categories?
The Categories are as follows:
Individual
Agent of the Year
Team Leader of the Year
Trainer/Coach of the Year
Support Person of the Year
Contact Centre Manager of the Year (under 50 seats)
Contact Centre Manager of the Year (over 50 seats)
Company
Best Use of Technology
Best Induction Training Programme
Team of the Year (under 25 team members)
Contact Centre (under 50 seats) Sponsored by: 
Contact Centre (over 50 seats) Public Sector
Contact Centre (over 50 seats) Private Sector
Best Recruitment Campaign
Business in the Community Award
Most Effective Service Transformation Project
How are the awards judged?
The awards are judged in two phases. Phase one results in the short list of finalists, these are judged by the Welsh Contact Centre Forum. This phase of judging is based 100% on the written application you submit. The short list for finalists will be announced on the 18th August 2007 on the CallNorthWest website. The finalists will then be contact and an appoinment set for the second phase of judging. This will take place either at your centre or at a central location. The judges for phase two are made up of a panel (usually 3) of Call and Contact Centre Professionals from the North West and will include a CallNorthWest representative. The visit/meet will last one hour and each judge will score the centre/individual independantly. The second phase (visit/meet) will account for 60% of the overall mark with phase one accounting for 40% of the overall score. The winner will be determine by the centre/individual with the highest score over the two phases. The winners will be announced at the Gala Dinner on the 16th October 2008.
Who are the judges?
The first round of judging, which results in the short list, is kindly conducted by the Welsh Contact Centre Forum. The Welsh Contact Centre Forum is a high value Employers’ Forum for contact centres in Wales. In addition to providing the strategic direction for contact centres in Wales, they also offer members a range of services. They have many years experience hosting the Welsh Contact Centre Awards. To find out more about our Welsh counterparts visit www.welshcontactcentreforum.co.uk
The second phase of judging is conducted by call and contact centre professionals or support/solution providers to the sector. Phase two judging is on a volunteer basis, however CallNorthWest will reimburse travel costs within the North West. Read on to learn how you can become a judge for 2008.
How do I become a judge?
There is an opportunity to become involved in the second phase of judging. You must be a Call or Contact Centre Professional (Team Leader or above) or employed within an organisation that supports the sector, and have at least 2 years experience. Judges must be willing to give up a full day in September to judge the short listed finalists in your assigned category (you will be asked to complete a form indicating your preferred categories). Judges will have their travel expenses refunded for travel within the North West. If you are interested in becoming a judge for 2008 email events@callnorthwest.org.uk or complete an application form. For a list of judging benefits read the benefits of judging.
Is there an entry fee?
No! The North West Call and Contact Centre Awards are free to enter for all.
Do I have to be a CallNorthWest member to enter?
No! Anyone with a centre based in the North West employing at least 5 people are eligible to enter. This year submitting a nomination is free to all. Members will receive a 20% discount off gala dinner tickets.
How do I become a CallNorthWest member?
Annual membership is available from £445 +vat. To learn more about the benefits of CallNorthWest membership read our offer.
How do I sponsor an award?
The gala dinner is the social event of the CallNorthWest calendar where 300-400 guests are expected to attend the dinner and award ceremony. There are a range of ways that you can support the awards including category, event, champagne reception, table centre piece and table wine sponsorship from £700 - £5,000. Furthermore member organisations receive 20% discount off sponsorship rates! For organisations who wish to increase their profile through this event please complete an application form or call the events team on 0845 402 2303.
How do I book my place at the dinner?
To book your place or table of 10 please complete a booking form. The cost of tickets is £105+vat for CallNorthWest members and £129+vat for non-members and includes, drinks reception, 4-course dinner, 6 bottles of wine per table and all entertainment.
Tables of 10 are are available for £1050+vat for members and £1290+vat for non-members.
Supporting worthwhile causes
CallNorthWest will be supporting the following charites through this years awards. If your organisation is in a position to support with a donation or raffle prize then please contact our events team.
The Tim Parry Johnathan Ball Foundation For Peace
About CallNorthWest
Since 2003, CallNorthWest has been actively working with the North West’s call and contact centres, striving to support the critical success factors that drive the sector to achieve excellence and working to overcome the barriers to high performance.
Through the support of the NWDA and the University of Central Lancashire CallNorthWest has become the cluster organisation for call and contact centres within the North West with a membership base that is growing by 50% each year. Members have access to over 100 research papers as well as the opportunity to participate in the various good practice networks. Members also receive free support and advice*, a free place at the forums and Annual Conference and discounts off all other events. Join today from £445 visit www.callnorthwest.org.uk
Contact CallNorthWest
If you have any questions, regarding any aspect of the awards, please contact Alison or Rebecca at:
CallNorthWest
3rd Floor Marshall House
Ring Way
Preston
PR1 2QD
Tel: 0845 402 2303
Email: events@callnorthwest.org.uk
* Please Note: If you do not wish to recieve any further information from CallNorthWest please reply to this email and let us know.
