Building upon the experiences of the Market Intelligence and Business Support Policy Task Groups set up in 2004, CallNorthWest is the only
North West
source that is able to offer a range of advice, guidance, information and research dedicated to the call and contact centre sector.
These services are often utilised by organisations seeking to locate a new centre, or grow an existing centres within the
North West
. CallNorthWest aims to work closely with contact centres to develop and support their operations through providing information to support all strategic making decisions.
The team is also continuing to work with partners in providing a service to help attract national and international organisations to locate in the
North West
.
We have developed our services to offer the following:
• Tailored location studies of the
North West
• Desk Research (including industry data, economic analysis, academic journal articles, and global reports)
• Research and Reports (specialist areas: recruitment and retention, training, development and coaching, absence management and business performance management)
Featured Event
Date: 26th February 2009 Title: Elite Team Leaders II Topic: Elite Team Leaders - Day 2 with Stuart Powell, The Hughes Company
Details
Latest News
Date: 17th October 2008 Title: Press release National - North West Call and Contact Centre Awards Introduction: For National publications, a review of the winners of the 2008 North West Call and Contact Centre Awards.
