Membership
Why Become a Member of CallNorthWest?Becoming a member is a way to strengthen your connection with the Call Centre sector by becoming part of the largest dedicated network in the North West. As a member everyone in your organisation can access support from CallNorthWest and its members, seek advice/solutions, exchange ideas and share best practice. All made possible through a dynamic network of contact centres and solution providers. Networking through the quarterly forums and the member exclusive Good Practice Networks is FREE as part of your membership. Full details of membership benefits are available here. With annual membership from £445 - £895 (depending on the size of your centre) joining couldn’t be simpler, instant membership available online here.
Membership benefits for Call & Contact Centre Operations: Free attendance for you and/or your colleagues at quarterly Networking Forums, featuring guest speakers and round table discussions on a range of hot topics. Host and/or attend the Good Practice Network (GPN) sessions, exclusive to members for sharing thoughts, ideas and good practice on key operational issues and developments. Raise issues, seek advice and request help through the Online Forum or Member Bulletins sent fortnightly by CallNorthWest. Unlimited 2-4-1 places at the North West Contact Centre Annual Conference Min of 15% discount on all CallNorthWest training and professional development events. Post job advertisements online, free of charge Entry into the online directory (optional) Annual Report on the Contact Centre Sector in the North West Membership benefits for Solution Providers:
SOLUTION PROVIDER MEMBERSHIP
1 Year £595+vat 2 Years £1,095+vat
(technology, IT, training, software, call recording, analytics etc.) If you would prefer to discuss membership then please contact Alison or Reebcca on 01772 894320 or email at: info@callnorthwest.org.uk |
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What our member's say..."It is easy to become insular and inward focussed in day to day business life. Ai benefits from CNW membership by bringing us together with other contact centres in the area. By sharing with these centres we can learn about new developments, share ideas, attend bespoke training, network, and benefit from CNW pulling it all together". Ai Claims Solutions
"As a Public Sector contact centre we were keen to have the opportunity to network with colleagues in the private sector, and other parts of government, to establish best practice and understand others' approach to some of our key challenges e.g. attendance management, attrition, training,workforce planning etc.Membership of CallNorthWest has enabled us to fulfil that objective."
Department of Work and Pensions
"CallNorthWest has opened many doors for us to engage with and develop key relationships with fellow members.They are inclusive and flexible as an organisation and their sector specific knowledge, advice and guidance has been invaluable. For those operating within the sector, we thoroughly recommend Call North West Membership." Seminars & Solutions Ltd
"Lancashire Constabulary joined CallNorthWest in order to help develop their contact centres, and also to share & learn from others in the contact centre industry. At the focus groups and events I've found that other members talk readily about their real life journeys with passion and are open and honest about where they started from.Without exception I walk away from every meeting with great ideas and some immediate actions.This has given us the insight and inspiration to begin leading our people through the very challenging journey ahead of us."
Lancashire Constabulary
"For me CallNorthWest is a great organisation that facilitates the sharing of best practice across our industry. The awards event is an excellent way to benchmark your business against other business in both the private and public sectors. Being involved in the Judging process for 2008 was a great opportunity for me personally.
I thoroughly enjoyed and learned a great deal from the experience.
Thank you." O2
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For more information please click on the link below: -
Membership
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